The short version: we only collect what we need, we never sell it, and you can ask us to delete it at any time.
Last updated: 27 October 2026
1. Who we are
The Heart at Ruddington is run by Wonderkid Pubs (THAR) Ltd (company number 16984913), registered at 62 Victoria Road, Nottingham NG5 2ND, part of Wonderkid Hospitality. We are the “data controller” for the personal information described here.
Questions about your data? Email hello@theheartruddington.com, call 0115 648 2556, or write to us at The Heart, Easthorpe Street, Ruddington, Nottingham NG11 6LB.
2. What we collect
- When you contact us: your name, email address, phone number (if you give it) and whatever you write in your message.
- When you book an event: your name, email, phone number, party size and any notes, collected through our booking partner ResOS.
- When you use our website: information about your device and how you use the site, such as pages visited, time on site and roughly where you are (town or region, not your address). We only collect this through analytics or marketing cookies if you agree to them.
- When you interact with us on social media: messages and comments you send us on Instagram or Facebook.
We don’t knowingly collect information from children under 13, and we never ask for payment card details on this website.
3. How we use it, and why we’re allowed to
| What we do | Legal basis |
|---|---|
| Reply to your messages and enquiries | Legitimate interests |
| Manage event bookings you make with us | Contract |
| Understand how people use our website so we can improve it (analytics) | Consent |
| Show you relevant ads on Facebook and Instagram and measure whether they work | Consent |
| Send you news and offers by email, if you’ve signed up | Consent |
| Keep records we’re required to by law | Legal obligation |
Where we rely on consent, you can withdraw it at any time, for example by changing your cookie settings or clicking “unsubscribe” in an email.
4. Cookies
Cookies are small files saved on your device when you visit a website. When you first visit, we’ll ask which ones you’re happy with. Only essential cookies are set until you choose.
- Essential: needed for the site to work, such as remembering your cookie choice. These are always on.
- Analytics (Google Analytics): tells us which pages are popular and how people find us. Off unless you say yes.
- Marketing (Meta Pixel): lets us measure our Facebook and Instagram ads and show them to people likely to be interested. Off unless you say yes.
You can change your mind at any time using the “Cookie settings” link at the bottom of every page, or by clearing cookies in your browser.
5. Who we share it with
We never sell your data. We only share it with trusted companies that help us run the pub and this website, who may only use it on our instructions:
- ResOS (event bookings)
- Google (email and, if you agree, website analytics)
- Meta, the owner of Facebook and Instagram (social media and, if you agree, advertising)
- Krystal Hosting Ltd (hosts this website in the UK)
- Our professional advisers, such as accountants, where needed
Some of these companies may process data outside the UK. When they do, they use approved safeguards, such as UK adequacy regulations or the UK International Data Transfer Agreement.
6. How long we keep it
- Messages and enquiries: up to 12 months after we last hear from you.
- Event booking records: up to 2 years.
- Analytics data: up to 14 months.
- Email marketing: until you unsubscribe.
7. Your rights
Under UK data protection law you can ask us to:
- give you a copy of the information we hold about you
- correct anything that’s wrong
- delete your information
- stop or limit how we use it, or object to us using it
- send your information to you or someone else in a common format
Just email hello@theheartruddington.com. It’s free, and we’ll reply within one month.
8. Complaints
If you’re unhappy with how we’ve handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.
9. Changes to this policy
We’ll update this page if anything changes, for example if we start using a new booking or marketing tool. The date at the top shows when it was last updated.